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Below you will find answers to our most commonly recieved questions.
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:: I can't view a pattern I purchased, help!?
:: My browser hangs when I go to checkout.
:: Can I pay by Check or Money Order?
:: I purchased a pattern, but it did not show up in my My Patterns area?
:: Can I have my patterns Printed and Mailed to me?
:: I have a problem with a pattern I purchased, who do I need to contact?
:: Do I have to have an account?
:: I have created an account, but I can't login.
:: What do I do if I've lost my UserName or Password?
:: I have tried to reach someone at TheBeadCoop.com, but get no reply.
:: How do I get an ad in the Classified Ads area?
:: How do I open up my own shop in the Members Malls?
:: How do I show off my work in the TheBeadCoop.com Galleries?
:: I would like to become a TheBeadCoop.com pattern designer!
:: Where can I get beading supplies?
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There are two common causes. The First is to make sure that you have the latest version of Adobe Acrobat.
Please go to
http://www.adobe.com/products/acrobat/ to install / reinstall the latest version of Adobe Acrobat.
The Second is file size. Some patterns are large, and may not open well over the internet. The best recommendation
would be to first download the pattern to your computer and then open it. If you would like instructions for downloading
a pattern to your computer, please e-mail us at
GetHelp@thebeadcoop.com.
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The most common cause for your browser hanging during the shopping cart checkout process is JavaScript either being disabled in your
browser or blocked by a personal firewall. This web site will not function correctly without JavaScript.
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Yes. For details, please visit our Contact page.
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There are a few explanations for this...
1) It may take a few minutes for the site to put your patterns into your My Patterns area. This all depends on
how busy the site is at the time of purchase.
2) You were not logged in at the time of purchase. One way to know that you are logged in, at the time
of purchase, is if the button under each pattern says "Purchase This Pattern!", or there are two buttons - one will say "Add To Cart!" and the other
"View Cart". If there are two buttons, you are logged in and the patterns will be automatically added to your account. If there is only one button,
then you are not logged in and you will receive a link (good for only 3 views) via e-mail. One way to be sure that you login before buy is to
bookmark the login page.
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YES! After logging in with your TheBeadCoop.com UserName and Password, simply purchase the patterns that you would like, then go
to your My Patterns page as if you were going to view them. But rather than clicking on the "View" button, click the "Pay to Print"
button next to the pattern you would like printed. Then just follow the simple steps to have your pattern printed and mailed to your
doorstep!
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TheBeadCoop.com makes no warranties, express or implied, on the quality, viewability or printability of the patterns sold. That
responsibility lies solely with the designer from whom you purchased the pattern. If you are having trouble, please contact the
designer of your pattern. Our designers' contact information is available from the "Our Designers" page.
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You do not have to have an account to purchase patterns. Non-Members will be sent an e-mail with a link that is
good for 3 views. To learn the benefits of membership, please visit our Member Benefits page.
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The most common reason for this is the activation e-mail either gets lost or blocked as Spam. To have your account manually
activated, contact us at GetHelp@thebeadcoop.com.
We will need the e-mail address or Username you entered when signing up.
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If you've lost or forgotten your TheBeadCoop.com UserName or Password, use the links in the Support section of the menu to retrieve
them. You will need the e-mail address on your account to retrieve your UserName, and then you will use your UserName to retrieve your
Password (this will be sent to your via e-mail).
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We try very hard to answer every incoming e-mail as quickly as possible. Please be sure to check your e-mail account for Spam blockers.
These programs can prevent you from receive wanted e-mails as well as unwanted e-mails.
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1) You will need to open an account. 2) Login and use the "My Classified Ads" Link under Personal on the Nav Bar to get started.
3) From here you can Add/Edit Ads. The current rental rate is $5.00 for 30 Days.
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1) You will need to open an account. 2) Login and use the "My Mall Area" Link under Personal on the Nav Bar to get started.
3) Read the instructions at the top of the page for directions. The current rate per item is $1.00 for 30 Days.
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1) You will need to open an account. 2) Login and use the "My Gallery" Link under Personal on the Nav Bar to get started.
3) Read the instructions at the top of the page for directions. There are no charges to use this area - it is FREE.
We look forward to seeing your beautiful pieces.
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We always look forward to new designers. To learn how to become a TheBeadCoop.com pattern designer, please e-mail us at
GetHelp@thebeadcoop.com.
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For a great list of online beading supplies stores, please visit our Interesting Links page.
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